Delete a Motion account and its data

1. Email support@yulalab.com with the subject “Motion account deletion”; the link below prepares the email.
2. Include your account email address and the Motion app you used, and send from that address if you can. Do not send your password.
3. We may write to your account email to confirm that the account is yours. The account and its server data are then deleted, and we let you know.

You do not need to reinstall the app.

Use Account > Delete account in any Motion app. This deletes the shared account, profile and server-side entitlement records, then clears that account's local history in the app you used. Other Motion apps clear their own local account history when next opened and able to check the online deletion receipt. Guest records remain separate. One Motion account is shared by all five apps, so deletion affects all of them. An offline device keeps that account's local history until it is online and the app is opened; it then clears the history after seeing the deletion receipt and never deletes local data without that proof.

Deletion covers the shared Motion account, its email address and password hash, the display name, birth month and year, country, subscription entitlement records and the Motion+ trial record.

Course progress and practice history are kept only on the device. Account-linked local history is cleared as described above; to delete guest records, clear the app's data in your device settings or uninstall the app.

When an account is deleted, its product data on the server is deleted immediately. Backups are kept on a cycle of at most 30 days; if a backup is ever restored, accounts deleted after that point are deleted again.

• · Deletion receipt (one-way digest of the account ID): kept so other devices can recognise the deletion.
• · Provider logs: at most 30 days.
• · Closed support conversations: 90 days. Your deletion request email is also a support conversation and is kept for 90 days after it is closed.
• · Apple and Google keep payment and invoice records for the legally required period under their own policies.

Deleting the account does not cancel an Apple or Google subscription; cancel it separately in your store account to stop renewal. You do not need to cancel it before requesting deletion.